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Disputed

When a chargeback, RDR or IR for a transaction is received by Macropay, this event is sent to the merchant. If the plan associated with the subscription has auto cancel, when a chargeback or RDR arrives to Macropay this event is not sent and instead a cancellation event will be sent.

EVENT EXAMPLE - DISPUTED SUBSCRIPTION BY CHARGEBACK OR RDR
{  
  "eventId": "0198090e-9768-77e7-b279-3b653a053269",  
  "eventType": "subscription.payment.disputed",  
  "occurredAt": "2025-07-14T13:10:07Z",  
  "originator": {  
    "type": "payment_disputed",  
    "data": {  
      "paymentId": "019808a5-5ae9-7db4-b99a-9e25f05440aa",  
      "type": "renewal",  
      "status": "accepted",  
      "cycle": 1,  
      "attempt": 0,  
      "money": {  
        "currency": "EUR",  
        "amount": 30  
      },  
      // This example is about one payment with multiple disputes  
      "transactions": [  
        {  
          "transactionId": "0ace71ad-ec94-4cfe-9a4f-75f39eb6fe7d",  
          "transactionCreationDate": "2025-07-14T13:03:23Z",  
          "transactionStatus": "success",  
          "transactionType": "chargeback",  
          "money": {  
            "currency": "EUR",  
            "amount": 30  
          },  
         "chargebackInfo": {  
            "reasonCode": "10.1",  
            "description": "Chip Liability Shift",  
            "category": "category"  
         }  
        },  
        {  
          "transactionId": "0ace71ad-ec94-4cfe-9a4f-75f39eb6fe7d",  
          "transactionCreationDate": "2025-07-14T13:03:23Z",  
          "transactionStatus": "success",  
          "transactionType": "information_requested",  
          "money": {  
            "currency": "EUR",  
            "amount": 30  
          },  
         "chargebackInfo": {  
            "reasonCode": "10.1",  
            "description": "Chip Liability Shift",  
            "category": "category"  
         }  
        },  
        {  
          "transactionId": "427e50fe-cf23-4506-85cc-a5853b923b7a",  
          "transactionCreationDate": "2025-07-14T13:03:53Z",  
          "transactionStatus": "success",  
          "transactionType": "rdr",  
          "money": {  
            "currency": "EUR",  
            "amount": 30  
          },  
         "chargebackInfo": {  
            "reasonCode": "10.1",  
            "description": "Chip Liability Shift",  
            "category": "category"  
         }  
        },  
        {  
          "transactionId": "0ace71ad-ec94-4cfe-9a4f-75f39eb6fe7d",  
          "transactionCreationDate": "2025-07-14T13:03:23Z",  
          "transactionStatus": "failed",  
          "transactionType": "chargeback",  
          "money": {  
            "currency": "EUR",  
            "amount": 30  
          },  
          "error": {  
            "code": "0001",  
            "message": "Error message"  
          }  
        }
      ]  
    }  
  },  
  "data": {  
    "subscriptionId": "019808a5-0820-76b6-be77-c2f931886e93",  
    "planId": "4aa7c1e4-cf8c-4d1c-a6ad-451dd07411ee",  
    "status": "fulfilled",  
    "cycle": 5,  
    "createdAt": "2025-07-14T13:10:07Z",  
    "modifiedAt": "2025-07-14T13:10:07Z"  
  }  
}